Build Trust by Setting Clear Expectations and Overcommunicating Results!👇

  • September 19, 2024
  • Nick LeRoy

Land Promotions, Earn More, and Drive SEO Results

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🔍 Transparency is key in SEO, especially when results take time. As a consultant, your role is not just to deliver results, but to ensure your client or leadership team understands the journey.


📢 This week’s tip: Overcommunicate your progress—not just the wins, but also the challenges, setbacks, and learnings.


How to Build Trust and Confidence in Your SEO Strategy:

👉 Set Clear Milestones Early On
Break the project into phases with well-defined KPIs.​

Example“By month three, we’ll aim for the execution of X items from our technical audit or establish a new publishing cadence of Y posts per month.”

👉 Explain the “Why” Behind Strategy Changes
Ensure your clients understand why adjustments are made.​

Example:“The August algorithm update on 2024 impacted our rankings. Here’s what we’re seeing and what we’re doing to address it.”

👉 Consistent Reporting Is Non-Negotiable
Weekly updates with data-backed insights keep leadership engaged and confident. Highlight progress, roadblocks, and next steps.​

Example: “Here’s what we’ve achieved so far, what we’re addressing, and how it’s aligning with our long-term goals.” (Note: Focus on the performance narrative, not just a report full of numbers.)

👉 Be Honest About Slow or Stagnant Periods
Clients will appreciate transparency. Use slower phases as an opportunity to discuss adjustments or explore new opportunities.​

Example“This phase is slower than expected, likely due to XYZ, but here’s how we can pivot to get the most out of our efforts.”

💬 Clear communication keeps clients confident and gives you the flexibility to pivot when needed—without losing their trust.